WHY PATTERSONS?

Pattersons Insurerbuild are able to offer clients a service specialised to the industry that is far beyond even our closest competitor.

What makes us unique is:

• Our extensive coverage of VIC, NSW, QLD, SA WA & TAS.
• Our ability to support areas with interstate resources during catastrophes
• Our Nationally linked operational system of which:
  
  
  • Insurers can log in and view repair progress
  • Monitors/manages quote submission timelines
  • Monitors/manages client contact
  • Monitors/manages trade contact
  • Monitors/manages repair life time
  
  
• Our state of the art client access system enabling file managers live access into Pattersons to track, view or monitor repairs without having to lift the phone. This enables file managers to be informed pre calling a client or with a click of a button when an insured is on the phone.
• The dedication and devotion of our management and staff to offer only the best service available to our customers

Information

Pattersons Insurerbuild offers an instant no charge quoting service in all states in conjunction with a 24 hour callout service. Detailed reports and digital photographs are provided to ensure the repair quote reflects only the eligible claimable items within the policy guidelines. Any cost plus works are controlled and invoices fully detailed with works description, dates and times.

Pattersons Insurerbuild specialise in every aspect of reinstatement the building policy covers, small or large. From fire, water, storm, impact, forced entry damages, we have the experienced staff, equipment and training to ensure that best possible reinstatement service.

Technology

We believe in investing in the tools required to allow information to be quickly and easily stored, accessed and utilised. By constantly keeping up to date with the latest technologies available and investing in our own custom packages, we are able to keep ahead of the competition with quick access to information and technically advanced systems that allow all staff and customers to benefit.

Quality Control

Jobs are overseen by our quality control personal that randomly inspect completed work. Whilst on site the insured is interviewed and the repair inspected to ensure the high quality and service standards set are maintained. Following, our office will provide us with an appraisal report of the claim process of which enables us to continually monitor and review our service standards. This high standard directly reflects upon the claims made to the insurance company by the policy holder, keeping customers happy therefore reinsuring.